faq

WHERE IS YOUR COMPANY LOCATED?

We are in C.da Busulmone SN a few kilometers from the historical center of Noto (SR).You can reach us by following the SP24. Coordinate Gps: 36’’54’22.92N – 15’’01’57.97E

ARE YOU A FAMILY FARM?

Yes, we are the Di Pino family and we are happy to welcome you to our land, to our home, to tell you a story of family and Sicily.

WHEN ARE YOU OPEN?

We are open Monday to Friday: 08.00-13.00. We are closed on Sundays.

IS IT POSSIBLE TO ORGANIZE GUIDED TOURS IN YOUR COMPANY?

Of course, we organize days dedicated to tastings, led by an expert speaker of typical local products such as oil, wine, almonds, etc.

HOW DO I KNOW THE INGREDIENTS AND NUTRITIONAL VALUES OF EACH PRODUCT?

Each product contains detailed descriptions with all the information needed to establish the nutritional values ??and the ingredients used. Please contact us if you find errors or have any doubts.

DO YOU NEED TO REGISTER ON THE SITE TO BUY THE PRODUCTS?

No, it’s not necessary.

HOW DO YOU MAKE AN ORDER?

Go to the “Buy online” section and select the category of interest. You can browse the site and choose the products to buy by reading the features and the technical data sheets. If you are interested in a product, click on “add to cart”. Complete your order by selecting the quantities or eliminating the products you no longer intend to buy. Click on “Checkout” and proceed with entering your shipping information.

DO YOU HAVE MINIMUM DELIVERY QUANTITIES?

No, you can freely buy 1 or more products.

HOW SOON WILL I RECEIVE MY ORDER?

We deliver the goods within 24/48 working hours from your online order.

HOW DO YOU SHIP THE PURCHASED GOODS?

Orders are sent by express courier.

HOW DO I KNOW THAT MY ORDER HAS BEEN CONFIRMED?

A confirmation e-mail will be sent to you with the specifications of your order.

HOW MUCH ARE THE SHIPPING COSTS?

There is a single fee of € 7.90

CAN I CHANGE OR CANCEL THE ORDER?

Yes, just report it promptly by contacting us by phone. It is important to have the correct data of the order to be modified or canceled: order number and reference email address.

WHAT PAYMENT METHODS ARE ACCEPTED? DO YOU GUARANTEE THE SECURITY OF MY BANK DETAILS?

We have two different payment methods, trying to meet the needs of customers: bank transfer, Paypal.

CAN I PAY ON DELIVERY?

No, you can only pay by credit card or bank transfer.

IS IT POSSIBLE TO BUY THE PRODUCTS ALSO IN THE LOCATION?

Of course, you can buy our products by visiting us in our company.

DO YOU SEND ALSO IN ITALY AND ABROAD?

We ship our typical products throughout Italy and abroad

IF I HAVE ANY QUESTION ON DELIVERY, MY PACKAGE IS DAMAGED OR TO RECEIVE MORE INFORMATION, WHO CAN I CONTACT?

Please contact us at (+39) 0931.573123 or (+39) 333.4558132

CAN I EXERCISE THE RIGHT OF WITHDRAWAL?

Private customers may exercise the right of withdrawal provided that the product is returned intact and complete in all its parts within 14 days.

CONTATTI

Busulmona Agricultural Company

Contrada Busulmona / 96017 Noto (SR)

Tel. +39 0931.573123 / Fax +39 0931.1846988
Cell. +39 333.4558132

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